2006 - Frontline Employee
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Spotlight:

Actively Listen!

"Active listening" is a powerful relationship skill for improving mutual understanding. Active listening means avoiding being distracted, half listening, or thinking about something else when another person is speaking to you.

There are three keys to demonstrating active listening:

1) Decide that you will learn something vitally new from the speaker, no matter what your relationship has been in the past.

2) Be prepared to repeat back to the speaker the key points of what was said.

3) Show that you understand the feelings or the psychological response of the speaker to help him or her feel truly heard.

Benefits of active listening include fewer misunderstandings, development of mutual respect, deeper relationships, more openness and trust, less conflict, increased morale, and quicker discovery of solutions to problems.